Shipping and Returns

Domestic Shipping within the United States: We ship using our partners at UPS, FedEx and the USPS. We have made shipping easy so you can spend the time picking your perfect piece. Standard shipping is free on all orders within the United States. Upgrades to expedited shipping is a flat $5.00 (free for Gold and Diamond Amors Rewards members) and express shipping is a flat $10.00.

International Shipping outside the United States: We love our international customers! We currently ship to dozens of countries listed below with very few exceptions. Standard international shipping is free outside the United States. Upgrades to expedited shipping is a flat $20 (free for Gold and Diamond Amors Rewards members).

  • AE United Arab Emirates
  • AG Antigua and Barbuda
  • AI Anguilla
  • AN Netherlands Antilles
  • AT Austria
  • AU Australia
  • AW Aruba
  • BB Barbados
  • BE Belgium
  • BH Bahrain
  • BM Bermuda
  • BN Brunei
  • BQ Bonaire
  • BS Bahamas
  • BZ Belize
  • CA Canada
  • CH Switzerland
  • CN China
  • CV Cape Verde
  • CW Curacao
  • CY Cyprus
  • DE Germany
  • DK Denmark
  • DM Dominica
  • ES Spain (Espana)
  • FI Finland
  • FJ Fiji
  • FO Faroe Islands
  • FR France
  • GB Scotland
  • GB United Kingdom
  • GD Grenada
  • GI Gibraltar
  • GL Greenland
  • GP St. Barthelemy
  • GR Greece
  • GU Guam
  • HK Hong Kong
  • IE Ireland
  • IL Israel
  • IN India
  • IS Iceland
  • IT Italy
  • JM Jamaica
  • JO Jordan
  • JP Japan
  • KN St. Kitts and Nevis
  • KR South Korea
  • KW Kuwait
  • KY Cayman Islands
  • LC St. Lucia
  • LK Sri Lanka
  • LU Luxembourg
  • MC Monaco
  • MH Marshall Islands
  • MO Macau
  • MP Saipan
  • MS Montserrat
  • MU Mauritius
  • MY Malaysia
  • NL Netherlands
  • NO Norway
  • NZ New Zealand
  • PF French Polynesia
  • PG Papua New Guinea
  • PH Philippines
  • PL Poland
  • PR Puerto Rico
  • PT Portugal
  • QA Qatar
  • SA Saudi Arabia
  • SC Seychelles
  • SE Sweden
  • SG Singapore
  • SX Sint Maarten
  • TC Turks and Caicos Islands
  • TH Thailand
  • TR Turkey
  • TT Trinidad and Tobago
  • TW Taiwan
  • US United States
  • VA Vatican City
  • VC St. Vincent and the Grenadines
  • VG British Virgin Islands
  • VI U.S. Virgin Islands
  • VN Vietnam

Returns:

First, we are sorry it was not to your liking. We gladly accept returns of new, unused and unaltered merchandise up to 7* days from delivery (*15 days for Gold/30 days for Diamond Amors Rewards members). Note: Custom and engraved orders will incur a 25% restocking fee.

Please “Contact Us” for an RMA. Please ship all merchandise with its original paperwork. Please insure the package for the amount paid and ship it securely, using a trackable service.

To return a diamond or jewelry item to Vena Amors, follow our three step process:

Please “Contact Us” for an RMA. Please ship all merchandise with its original paperwork. Please insure the package for the amount paid and ship it securely, using a trackable service.

Package Your Return. Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for up to a $395 replacement cost. For security reasons, do not write Vena Amors, diamond, jewelry or valuables anywhere on the outside of the box. Please download the packaging instructions ‘here’.

Insure Your Package. On your invoice, if the price of the item you're returning is listed as:

Upto $500 : You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.*

$500 to $25,000 : Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Vena Amors.* (FedEx® and UPS® will not insure merchandise over $500.)

More than $25,000 : High value returns often require special arrangements. We recommend contacting a Vena Amors Diamond and Jewelry Consultant to receive assistance and suggested methods to return your purchase.

Note: International, Custom and engraved orders will incur a 25% restocking fee. No returns or exchanges are allowed on investment grade diamonds, gold bars or coins. Comparison shopping is not allowed and will incur a 25% restocking fee. Comparison shopping is the practice of ordering more than one item to compare and return the unwanted items.

If you have any questions about our return procedure, please ‘contact us’

Return Processing :

Once your returned item is received and accepted, your refund or new item will be processed shortly. Our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweler other than Vena Amors), or damaged cannot be accepted for return. Returns without a Vena Amors return code, and improperly or uninsured packages will be refused upon receipt.